Retail Associate

Job Title : Retail Associate - Yarn over Textiles and Yarns Trading

Reports To : Store Manager

Job Type : Full-time

Job Summary :

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities :

• Customer Service :

o Greet customers warmly and provide a friendly and positive shopping experience.

o Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.

o Offer personalized recommendations based on customer needs and project ideas.

o Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.

o Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).

o Accurately process sales transactions using the Point-of-Sale (POS) system.

o Handle cash, credit card, and gift card payments with precision.

o Explain store policies, promotions, and loyalty programs to customers.

o Encourage add-on sales and promote featured products or classes.

• Merchandising & Store Maintenance :

o Replenish shelves and displays, ensuring products are well-stocked,

neatly arranged, and visually appealing.

o Assist with receiving and unpacking new merchandise, checking for

accuracy and damage.

o Organize and maintain the backroom and storage areas.

o Ensure the sales floor, restrooms, and common areas are clean, tidy, and

inviting.

o Assist with creating engaging product displays under the direction of the

Store Manager.

• Class & Event Support :

o Provide information to customers about upcoming knitting, crochet, and

other craft classes and workshops.

o Assist with class registrations and help direct customers to the class

area.

o Help prepare the classroom space before and after sessions, ensuring

materials and tools are ready.

• General Duties :

o Adhere to all store policies and procedures, including opening and closing

routines.

o Maintain product knowledge by staying informed about new arrivals,

trends, and crafting techniques.

o Collaborate effectively with the Store Manager and other team members.

o Assist with inventory counts as needed.

Full Requirements :

Education & Experience :

• High school diploma or equivalent.
• Previous retail sales or customer service experience, preferably in a specialty
• Experience with a POS system.

Skills & Knowledge :

• Passion for Yarn & Crafts : A strong interest in and familiarity with knitting,

crochet, and other common crafts (e.g., embroidery, macrame).

• Basic Knitting & Crochet Skills : Ability to demonstrate basic stitches (e.g., knit,

purl, single crochet, double crochet) and understand basic pattern terminology.

Intermediate skills are a significant advantage.

• Customer Service Excellence : A friendly, positive, and patient demeanor with a
• Communication Skills : Clear and articulate verbal communication skills to

interact effectively with customers and colleagues.

• Interpersonal Skills : Ability to build rapport with customers and work well

within a team.

• Attention to Detail : Accuracy in handling transactions and merchandising

products.

• Basic Math Skills : Competency in performing basic calculations for sales

transactions.

• Reliability & Punctuality : Dependable and able to adhere to scheduled shifts.
• Physical Stamina : Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.