Resident Experience Manager

Set the standard in premium living at Essence Communities Preston and lead with impact, vision & JOY as our Resident Experience Manager.

Be part of a bold new chapter in Melbourne's BTR scene as our vibrant property in Preston makes its debut. We have an exciting opportunity for a reliable and inspiring Resident Experience Manager to shape the BTR experience and vision for this property.

• Champion resident engagement through events, digital platforms, and community initiatives.
• Drive ancillary income through tailored services like pet care, cleaning, and more.
• Collaborate on marketing strategies to meet occupancy and revenue goals.
• Build strong relationships with residents, suppliers, and stakeholders.
• Ensure a high standard of customer service and support across all touchpoints.

With a background in BTR, property or hotels, you will bring:

• Excellent communication and customer service skills.
• A proactive, creative mindset with a passion for community building.
• Strong problem-solving and decision-making abilities.
• Valid National Police Check, or willingness to obtain
• Agent's Representative Certificate (or willingness to obtain)
• Unrestricted working rights in Australia

Your Property Preston is a vibrant, design-led BTR community based 10km outside of the Melbourne CBD. This development is situated on Time Out's voted Best High Street in the world, and features a sixteen-storey mixed-use property with 292 residences, three retail and seven office spaces as part of the community. Purpose-built as a unified rental offering, the property boasts a sophisticated range of amenities including a resident's lounge, fully equipped gym, co-working spaces with bookable meeting room, private rooftop dining and communal terrace with pet play area.

Has Preston piqued your interest? Tell us about all the amazing qualities you can bring to Essence Communities. To start your journey, apply now with your resume and cover letter.

Essence Communities reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.