Representative - Customer Service
Representative - Customer Service
- 1 Vacancy
- 8 Views
Offer Salary
Sign in to view salary
For Freelance
No
Job Description
Overview As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine...
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
- High School Degree or Equivalent required
- Associates' Degree ( / College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
- Share this job:
Related Jobs
Job Overview
-
Location
Dubai, United Arab Emirates
-
Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
1 week ago
