Receptionist/Administrator

Go back Chesterfield Royal Hospital NHS Foundation Trust

The closing date is 12 December 2025

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part time Administrator to work within our busy back office within the recalls team in our medical practice within the Chesterfield area.

1 x 34 hours per week - temporary 9 months

The successful candidate should have:

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Dealing with clinical waste (including removal to designated area)
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Note sorting scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork.
• Receiving patient monies according to the cash handling procedure.

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

• GCSE Maths & English grade C or above or equivalent
• NVQ or equivalent in customer care
• Formal training in a public facing environment
• Knowledge of GP computor systems, SystmOne

• Working with the public, preferably in a Reception environment
• Basic office procedures
• Telephone call handling Experience

• Ability to work independently following verbal or written instructions
• Understanding of the issues around Safeguarding

• Adaptable to change.
• Friendly but professional approach
• Good time management
• A willingness to strive for excellence
• Flexibility to work across sites.
• Flexibility in working hours

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chesterfield Royal Hospital NHS Foundation Trust

Depending on experience £23,875 per annum pro rata