Quality Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Quality Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening) (HOT0BTC6)

LXR Eastern Mangroves Abu Dhabi Al Salam Street - Al Kheeran Eastern Mangroves District UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests-and extraordinary opportunities for our team members.

A Quality Manager leads the Quality Department and ensures that hotel standards are maintained at all times, while analyzing review platforms to identify priorities for improvement and to enhance the hotel's positioning in terms of quality.

As a Quality Manager, you will be responsible for performing the following tasks to the highest standards:

• Assisting with reviewing of standards and SOPs
• Identifying top priorities for improvement by analyzing guest reviews and feedback
• Enlivening Service and Company values at the hotel level and ensuring all quality activities, systems and processes are implemented, practiced, continuously measured and adhered upon
• Leading the Satisfaction and Loyalty Tracker (S.A.L.T) program
• Analyzing data received through various review sources and identifying areas of development
• Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement
• Constantly monitoring ReviewPro and online social media to drive positive results and ranking improvement
• Creating reports to track progress on various development projects
• Liaising with the Learning and Development Manager to ensure that team members receive ongoing training to understand and exceed guest expectations
• Establishing guidelines that help team members understand expectations and parameters
• Working closely with Departmental Quality champions to analyze guest issues, identify root causes, and develop preventive action solutions
• Leading the implementation of Forbes Travel Guide program along with L&D Management to ensure standards are implemented within the department
• Contributing to the implementation of tools that elevate guest experience and monitor consistency in application

A Quality Manager serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Empathizing with and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementing
• Natural ability to enthuse others about the local area and property, enhancing volume opportunities
• Proficient time management skills and ability to multi-task in a varied role
• Experience in luxury properties and Forbes knowledge