Project Manager

Under the direction of the Head of Strategic Programs Office, the Senior Program Manager provides project management leadership to Institutes and Departments within Business and Clinical Operations, and to other Cleveland Clinic Abu Dhabi projects as assigned. Key duties include managing key deliverables to timely completion, focusing on strategy and governance within clinical and non clinical operations, and interfacing with all levels of management.

• Lead Institutes, Departments, and other CCAD projects as assigned by C suite through the project lifecycle, implementing project management methodology, operations processes, performance metrics, and communications to ensure on time project plan execution.
• Lead projects and coordinate efforts related to achieving strategic program milestones for Institutes and Departments, partnering with functional area leads to develop content, project deliverables, and other assigned work products.
• Define and develop projects thoroughly, including scope, objectives, work plans, milestones, resource requirements, and deliverables.
• Oversee project work plan progress and timelines, assess implications of plan changes, and identify issues for further escalation.
• Interface with other Program Managers to coordinate work effort across Institutes and Departments within strategic program office streams.
• Provide accurate, timely information to the Head of Strategic Programs Office related to program status.
• Identify risk and issues, developing recommendations in collaboration with Institute and Department leads and other senior leadership.
• Present enterprise wide risks and issues for action and tracking.
• Review key milestone change requests, ensuring complete understanding and reviewing quality standards of the change request.
• Follow and implement Change Control Board meetings to assess change requests.
• Ensure efficient coordination and communication between impacted CCAD institutes and/or departments for impact assessment in change management process.
• Refine program plans (e.g., communication plan, stakeholder plan) by obtaining feedback from the Program Executive Sponsor, Steering Committee, and reflecting accordingly.
• Ensure that all SPO processes are followed throughout the program lifecycle.
• Other duties as assigned.

All employees embrace the CCAD mission, vision and values and adhere to core values: Patient's First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity, and Compassion.

All employees meet performance standards outlined in Organization Wide Competencies.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability includes teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.
Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills.
Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Assume responsibility of own safety and health and abide by CCAD Occupational Health and Safety policies and procedures.

• Bachelor's degree is required.
• Master's degree in Business Administration, Health Care Administration, or related field preferred.

• Three to five (3 5) years of project management experience required.
• Experience in interfacing with middle management and senior management.
• Experience in a healthcare operations environment is preferred.

• Project management certification preferred (e.g., PRINCE2, PMP).

• Experience in interfacing with middle management and senior management.
• Strong understanding of project management methodologies, tools and best practices.
• Proven track record of successfully implementing moderately large projects across multiple departments in a complex setting.
• High proficiency with standard computer software programs such as Microsoft Excel, Word, PowerPoint, and Project.
• Strong oral and written communication skills.
• Ability to speak and write in English is required.

• Mid Senior level

• Full time

• Project Management

• Hospitals and Health Care