Pioneer Talent Program - Customer Service Representative
Pioneer Talent Program - Customer Service Representative
- 1 Vacancy
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Job Description
Crypto Jobs Job Description Binance - Pioneer Talent Program: Customer Service Representative Binance is the world's leading blockchain ecosystem and digital asset exchange. Trusted by over 230 millio...
Crypto Jobs
Job Description Binance - Pioneer Talent Program: Customer Service RepresentativeBinance is the world's leading blockchain ecosystem and digital asset exchange. Trusted by over 230 million users across 100+ countries, Binance offers cutting-edge solutions in trading, finance, education, research, and more-all built with a mission to increase financial freedom and transparency worldwide.
About the Pioneer Talent ProgramThis is your gateway into the world of Web3 and blockchain. Binance's Pioneer Talent Program targets early-career professionals eager to gain real-world experience in crypto. Participants will receive:
- A full-time role with onboarding training
- 1:1 mentorship from industry experts
- Hands-on exposure to Binance operations
- Career development within a dynamic global company
Eligibility: 0-5 years of relevant experience
About the Customer Service Team
You'll join a globally distributed, high-performance support team that ensures users receive responsive, accurate, and human-centered service. Support channels include ticketing systems and live chat-covering user inquiries, KYC, complaints, and more.
- Handle high-volume live chats and online customer interactions
- Provide clear, accurate, and comprehensive assistance
- Follow communication protocols and service policies
- Record and route customer requests to relevant departments
- Resolve issues within defined timeframes and follow up effectively
- Continuously engage and delight users with empathy and professionalism
- Minimum 1 year of customer service experience (ideally in finance or e-commerce)
- College degree or above
- Native-level French and advanced English proficiency
- Experience supporting cross-functional teams is a plus
- Proactive, detail-oriented, and honest
- Resilient under pressure with excellent communication skills
- Willing to work flexible shifts
- Passionate about crypto and emerging technologies
- Be part of shaping the future of blockchain and Web3
- Work remotely with top-tier global talent
- Enjoy a flat, fast-moving organizational culture
- Develop in a results-oriented environment with growth opportunities
- Receive competitive compensation and benefits
- Embrace diversity in a truly inclusive workplace
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Job Overview
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Location
Not Specified, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
3 weeks ago
