People & Culture Manager
People & Culture Manager
- 1 Vacancy
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Offer Salary
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Job Description
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe i...
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.
Job Description Job Purpose
This position is responsible for providing leadership for the Hotels' People and Culture strategies, development, improvements and implementation as well as manages all Talent and Culture functions and activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of Accor People & Culture (P&C) Policies and Initiatives.
Primary Responsibilities
Planning and Quality Improvement
Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.
Job Description Job Purpose
This position is responsible for providing leadership for the Hotels' People and Culture strategies, development, improvements and implementation as well as manages all Talent and Culture functions and activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of Accor People & Culture (P&C) Policies and Initiatives.
Primary Responsibilities
Planning and Quality Improvement
- Prepare, communicate and implement the annual People & Culture (P&C) Department Business Plan.
- Focus on the continual improvement of quality in the Hotel, advise the Department Head team on quality initiatives and assist in their implementation.
- Oversee recruitment to meet Hotel Talent needs following Hotel and Company guidelines.
- Recruit for senior positions in Hotel ensuring communication with Regional P&C to ensure national/international talent pools are utilised.
- Recruit team members for the P&C department that are technically skilled or have potential to be through training and have a natural inclination towards customer focused service.
- Ensure competency based interviewing is conducted by P&C and the Department Head team.
- Ensure an up to date file of job descriptions and person specifications for all positions in the hotel.
- Analyse turnover and give recommendations to reduce where possible. Develop and implement strategies to minimise team member turnover.
- Liaise with the General Manager and Department Heads team regarding transfer and promotion of team members, counselling them where necessary.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of all departments to achieve financial and service quality targets.
- In conjunction with the Regional P&C Manager, coordinate and facilitate the orientation of any Department Head team member commencing.
- Form relationships with local colleges and training institutions for industry training partnership and graduate recruitment.
- Ensure exit interviews are conducted where appropriate, and results are recorded and analysed on a regular basis.
- Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet Hotel and departmental operational needs within Accor guidelines.
- Prepare and communicate monthly Hotel training calendar ensuring that Accor Academy programs are promoted and allocated as necessary as per individual development plans.
- Ensure 'Learn Your Way' compliance courses are completed within the Hotel to meet identified training needs, evaluate effectiveness and maintain accurate records.
- Oversee the completion of all Accor Academy funded or non-funded training programs.
- Conduct succession planning and talent review meetings with the Hotel's Department Head team.
- Ensure that Talent Induction, On Job Training and 3 month Probationary Performance Reviews are carried out for all new team members to meet Brand and Service Standards.
- Continually evaluate effectiveness of training.
- Ensure the support of Hotel management trainee and development programs such as Graduate Management Programs and AccorHotels Executive Leadership Program (AELP).
- Actively support Accor's Indigenous Employment and Engagement strategy.
- Appraise P&C team member performance utilising the Accor performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
- Ensure Service Standards and Service Procedures are in place for all departments, advise Department Heads on use of these within the On the Job Training (OJT) system.
- Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
- Conduct performance management training to meet the organisations needs.
- Coach supervisors and managers on their performance management culture, process, & responsibilities.
- Assess the Performance Review process to identify improvement for future training.
- Enter completed Performance Reviews on SMARTTrack.
- Effectively use the results of the Employee Opinion Survey to team members and actively participate in creating Departmental improvements.
- Assist Managers to coach and manage development of HIPO (High Potentials).
- Drive P&C solutions such as reward and recognition, employee wellbeing, talent management and leadership programs.
- Develop appropriate talent development incentives with the Department Head team.
- Manage the annual Accor Recognition Awards, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines.
- Oversee the Annual Service recognition program in the Hotel and continually measure it's effectiveness.
- Research Reward and Recognition best practice.
- Manage the employee relations budget.
- Manage the salary/award review process.
- Ensure the promotion and on-going management of the Carte Bienvenue program.
- Sensitively manage industrial relations within the Hotel ensuring proactive communication and interaction with unions and delegates, accurately document meetings and disciplinary actions.
- Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
- Ongoing review and update of P&C policies and procedures, aligned to best practice and current legislation.
- Prepare monthly P&C reports following guidelines provided by the Regional P&C Manager.
- Communicate development metrics to Line Managers.
- Present consolidated metrics to the Department Head team.
- Analyse Training & Development reports.
- Complete all mandatory training through Accor Academy 'Learn Your Way'. Ensure team members complete and are compliant with the standards outlined in this training.
- Ensure all team members under direct supervision are managed in accordance to the relevant industrial instrument.
- Ensure team member presentation is consistent with Hotel handbook; uniforms correctly presented; name badges worn.
- Regularly attend and openly communicate during regular briefings/meetings ensuring these occur and that all relevant information is passed on. Actively encourage transparent communication with other departments within the Hotel.
- Continue to foster and drive a great workplace culture.
- Ensure individual team member files are maintained and regularly updated with all information on file as outlined in the P&C Policies and Procedures.
- Attend Regional P&C meetings as required.
- Effectively use the results of guest feedback to improve product and service delivery.
- Participate in industry functions/workshops to ensure that your knowledge of best practice is kept up-to-date.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Ensure payroll for the Hotel is run in accordance with statutory regulations and company guidelines.
- Implement P&C activities within budgeted guidelines and time frames.
- Assist in the development of the Annual Business Plan and Financial Budget, use this as a guide to controlling expenditure during the financial year.
- Consider the financial impact on Accor for all activities and commitments.
- Establish procedures, processes and accurate information that support key financial objectives
- Coordinate the briefing and management of suppliers with clear objectives, timeline, budget parameters and outcomes required
- Manage department budgets and keep accurate records of invoices and monthly expenditure, reporting any discrepancies or concerns to your manager.
- Act as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally
- Represent Accor to key suppliers and partners
- Take every opportunity to be an Accor advocate by actively promoting special offers, services and facilities available within Accor.
- Lead, motivate and inspire team members to create a great place to work . click apply for full job details
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Job Overview
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Location
Western Australia, Australia
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Offered Salary
Sign in to view salary
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Industry
HR / Recruitment -
Date Posted
2 weeks ago