Outlets Manager - Holiday Inn and Suites Dubai Science Park

Overview

As our new Outlets Manager, you'll be leading the way in Banquets, All Day Dining, and our Café Lounge - ensuring every guest enjoys a memorable dining experience, whether they're attending a banquet celebration, enjoying a buffet breakfast, or relaxing over coffee.

Every day is different, but you'll mostly be:

• Overseeing daily operations across Banquets, All Day Dining, and Café Lounge outlets
• Leading, coaching, and developing a team of service professionals to deliver consistently high standards
• Working with the culinary and events teams to ensure seamless banquet operations and exceptional guest experiences
• Monitoring and maintaining service standards in line with IHG brand requirements and guest expectations
• Assisting with budgeting, forecasting, and cost control to drive revenue and profitability
• Building strong relationships with guests, anticipating needs, and handling feedback in a proactive and positive way
• Coordinating with other departments to ensure smooth operations across all outlets

Qualifications

• Bachelor's degree / higher education qualification / equivalent in Hotel Management or a related field preferred
• 3+ years' related food & beverage experience, with at least 1 year in a supervisory or managerial role
• Strong leadership and communication skills with the ability to inspire and motivate a team

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.