Organizational Change Management Specialist

Organizational Change Management (OCM) Specialist

Location:

Montreal, QC - Hybrid (3 days onsite; client site is 10 minutes from office)

Role Overview:

We are seeking an experienced Organizational Change Management Specialist to lead change initiatives for a major migration project from Google Workspace (GWS) to Microsoft 365 (M365). The ideal candidate will design and deliver end-user experience strategies, training content, and communication plans to ensure smooth adoption and engagement.

Key Responsibilities:

• Develop and execute OCM strategies aligned with ADKAR or Prosci methodologies (Rotter's and Kotter's 8-Step Model familiarity is a plus).
• Create end-user training content including:
• Simulated training modules
• PowerPoint decks
• Micro-learning videos for self-service
• Design and manage communication plans for migration and adoption initiatives.
• Collaborate with backend technical teams to align change activities with platform readiness.
• Drive stakeholder engagement and manage resistance through structured change interventions.
• Utilize tools such as MS Teams, SharePoint, and ServiceNow for collaboration and ITSM processes.
• Support service desk readiness and ensure ITSM controls are integrated into change plans.

Required Qualifications:

• Bilingual (French & English) - verbal and written proficiency.
• 5-10 years of experience in Organizational Change Management within IT transformation projects.
• Proven experience in end-user experience design, training development, and migration projects.
• Strong knowledge of OCM frameworks: ADKAR, Prosci (mandatory), Kotter's 8-Step Model.
• Familiarity with ITSM tools (ServiceNow preferred).
• Background in service desk operations and change control processes.

Preferred Skills:

• Excellent communication and stakeholder management skills.
• Ability to create engaging, user-friendly training content.
• Strong analytical and problem-solving skills for adoption challenges.

Work Environment:

• Hybrid schedule: 3 days onsite in Montreal.
• Client site located 10 minutes from office.