Operations Support Officer Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

We are seeking an experienced Operations Support Officer to join our Marine team. Reporting to the Operations Manager, this role involves collaborating with finance and administrative teams to streamline processes, maintain accurate records, and assist in daily manning compliance. Additionally, you will oversee document control and asset compliance certificate management, ensuring that all necessary documentation is maintained and up to date. This role also entails the implementation of new systems and software to enhance operational efficiency, as well as keeping track of staff qualifications and training requirements. Your organisational skills and attention to detail will play a vital role in supporting our team and achieving compliance across various functions.

Key responsibilities include but not limited:

• Ensure daily roster compliance for the safe manning of vessels, meeting minimum safety requirements and monitoring staff qualifications.
• Input and confirm staff shifts, managing attendance records and collaborating with the payroll team for accurate payroll processing.
• Serve as the primary contact for all payroll-related inquiries, responding promptly and resolving discrepancies with the payroll team.
• Implement and monitor document control processes, ensuring proper storage, retrieval, and compliance of important documents.
• Maintain and update asset compliance certificates, collaborating with third parties for audits while supporting the procurement process for new assets as required.
• Limited on-call duties and being the designated contact for crewing inquiries are also part of the role.

You are a detail-oriented professional with extensive expertise in administrative and compliance roles. Your strong communication skills and ability to liaise successfully with various stakeholders make you a vital team member. You are trustworthy and reliable, adept at managing sensitive information and ensuring compliance. With a focus on continuous improvement, you excel at implementing new systems and processes while efficiently managing multiple tasks.

To be successful in this role you will have:

• Detailed expertise and the ability to readily absorb new technical information
• Exceptional communication skills
• Ability to work within a team as well as autonomously
• A proven capability to deliver systems and process improvements
• High attention to detail and strong time management skills, with the ability to prioritise multiple tasks

• Advanced payroll program experience (Payglobal preferred);
• Advanced excel skills;
• Strong MS Office knowledge;
• Strong interpersonal skills;
• Experience in a similar administration role;
• HLTAID011: Provide First Aid and CPR (desirable);
• Marine tourism background (preferred).

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait apply now!