Operations Manager - UAE

Job Description - Operations Manager - UAE (P)

Job Description

Operations Manager - UAE - ( P )

Description

As a member of Munich Re Group the MedNet Group is a leading TPA across the Middle East region that caters to healthcare needs. We are seeking to hire a new Operations Manager to support the General Manager in strategic and core operations to achieve MedNet UAE business targets, improve service levels, spearhead cross departmental projects / innovation initiatives in the UAE market. Automation projects/initiatives.

The UAE Operations Manager is responsible for the performance and management of Production & Analytics, Medical/Pre-Authorization, Claims, Customer Service and Network departments in the UAE market

Your Job:

• Support in annual strategic, operational, and financial planning process for UAE market by collecting and analysing required data across departments and developing budgetary recommendations
• Conduct periodic operational audits related to efficiency, quality & compliance aspects specified through internal and external Service Level Agreements and regulatory requirements laid down by local regulators
• Responsible for setting goals and driving performances for core operational departments - Production & Analytics, Medical/Pre- Authorization, Claims, Network, Customer Service units
• Lead and supervise specifically-defined strategic & operational projects to ensure a smooth execution and that the business objectives are met
• Seek to improve the operational efficiency and effectiveness of all aspects of the business by ensuring operational processes are well aligned within departments
• Formulate operational policies and control procedures / workflows for MedNet UAE team
• Conduct cost-benefit analysis on operational / project investments and educate parties involved on success factors and areas for improvement
• Review medical trends, fraudulent cases and investigate on operational breaches related to local regulators requirements and service agreements and escalate for required actions
• Spearhead market research, feasibility analysis and surveys on a timely basis and provide suitable recommendations to enhance MedNet UAE activities and processes

Your Profile:

Minimum Qualifications:

• Business or related University degree, MBA is a plus.
• Six-sigma or other process improvement methodology certification is a plus.
• 10 -15 years of experience in healthcare / TPA operations
• Large experience in managing complex operations environment, at least the last 5 years in Senior roles
• Operational track record with proven results
• Experience in managing operations through efficiency, quality, and customer experience
• Experience in working with Senior management
• Experience of working in a diverse and international environment
• Evidence of leading and closing successful Projects
• Experience in working in a very regulated and with strong compliance ethics environment

Job-Specific Knowledge & Skills:

• Ability to manage diverse teams
• Sound knowledge of management and controlling systems and strategy
• Sound experience in project management
• Sound experience in process improvement methodologies (e.g. Six-sigma)
• Good knowledge of Microsoft applications, especially profound experience in developing PowerPoint Presentations, MS Project, and Excel
• Fluent business English (verbal and written skills)
• Ability to provide leadership & motivate team members
• Self-motivated, open-minded, innovative, and dependable
• Excellent analytical ability and attention to detail
• Excellent interpersonal skills and ability to communicate and work effectively with all levels of the organization
• Good planning and organizational skills
• Service- and client-oriented working style
• Highly motivated, open-minded, innovative, and dependable

Primary Location : AE-AE-Dubai

Work Locations : MN GHS Dubai Internet City Dubai

Organization : MedNet UAE (MN-UAE) BU

Schedule : Regular

Shift : Standard

Job Type : Full-time

Day Job

Job Posting : Sep 23, 2021, 10:00:01 AM

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