Operations Manager

Job Description

Black & Grey HR is partnering with a leading provider of precision machinery solutions designed for the jewelry manufacturing industry. Renowned for their technical innovation, customer-centricity, and operational excellence, the company is looking to hire a dynamic Operations Manager to drive seamless business operations and enable sustainable growth.

The Operations Manager will be responsible for streamlining, managing, and optimizing day-to-day operations across multiple functions, including Purchasing, Inventory, Service, HR, and IT / ERP (Zoho). The ideal candidate will bring a process-driven mindset, strong leadership skills, and the ability to translate operational efficiency into business success.

• Strategic Operational Management: Oversee and direct daily operations to ensure alignment with organizational objectives while maintaining cost-effectiveness and efficiency.
• Process Optimization & Automation: Identify operational bottlenecks, introduce best practices, leverage automation, and drive continuous improvement initiatives to enhance productivity.
• Team Leadership & Development: Lead, mentor, and inspire cross-functional teams, fostering a culture of accountability, collaboration, and high performance.
• Resource & Capacity Planning: Manage workforce allocation, inventory levels, and system infrastructure to support business expansion and operational demands.
• Compliance & Risk Management: Ensure strict adherence to regulatory standards, internal policies, and risk mitigation frameworks to safeguard the company's operations.
• Cross-functional Collaboration: Partner with Purchase, Inventory, Service, HR, Finance, and IT teams to ensure smooth workflows, effective problem resolution, and unified objectives.
• Performance Measurement & Reporting: Develop KPIs, dashboards, and MIS reports to monitor operational performance and provide actionable insights to senior management.
• Customer Experience Enhancement: Work closely with service teams to improve turnaround times, quality of delivery, and overall client satisfaction.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field (MBA preferred).
• 8-12 years of progressive experience in operations management, ideally within trading, distribution, or machinery-related industries.
• Hands-on experience managing multi-department operations and implementing ERP-driven workflows.
• Proven ability to lead and manage multi-functional teams effectively.
• Expertise in procurement, inventory control, service operations, HR processes, and ERP systems (preferably Zoho ERP).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and negotiation abilities.
• Adept at driving process standardization, cost optimization, and business scalability.

• Attractive Salary + Benefits