Operations Executive

We are looking for an experienced, hands-on Operations Manager to run day-to-day property operations for a short-stay / holiday-home portfolio in Dubai. You will own operational delivery across onboarding, housekeeping, maintenance, guest experience, DTCM/compliance and vendor management - ensuring high guest satisfaction, strong occupancy and efficient, compliant operations.

• Operational leadership
• Oversee operations across the managed portfolio (check-ins/check-outs, cleaning, inventory control, maintenance).
• Create and maintain SOPs for all operational processes (onboarding, turn-over, emergency response, inspections).
• Ensure smooth guest communications and delivery of 24/7 guest support (handover to on-call teams when required).
• Implement quality control checks and guest feedback loops; drive continuous improvements to ratings and reviews.
• Property onboarding & listings
• Lead onboarding for new properties: site inspections, photography coordination, inventory lists, furnishing recommendations, and DTCM registration.
• Coordinate with marketing/pricing teams to ensure accurate listing content and availability.
• Manage in-house and third-party vendors (cleaning, laundry, plumbing, electrical, AC, carpentry, handyman).
• Maintain vendor SLAs, negotiate contracts, monitor costs and ensure timely workmanship and invoicing.
• Compliance & finance
• Ensure full compliance with Dubai short-term rental regulations (DTCM registration, tourism fee collection, DEWA, etc.).
• Oversee operational budgets, approve maintenance spend within delegated authority and support month-end reconciliation with finance.
• Revenue & yield support
• Work with revenue/pricing teams to implement pricing rules, blackout dates, minimum night stays and occupancy strategies from an operational feasibility perspective.
• Team management
• Recruit, train and mentor operations staff (housekeeping supervisors, check-in coordinators, maintenance coordinators), run rosters and manage performance.
• Maintain a culture of safety, professionalism and service excellence.
• Reporting & systems
• Maintain accurate records in the PMS/Channel Manager/CRM;
• PreparingCheck-in and checkout reports, Security deposit refunds.

• Bachelor's degree (Hospitality, Business, Operations or related) preferred.
• 3-5+ years operational management experience in short-stay/hospitality/property management, ideally in Dubai/UAE.
• Strong knowledge of Dubai short-term rental compliance (DTCM) and utilities set-up (DEWA, Empower, etc.).
• Experience with property management systems (PMS), channel managers and booking platforms (Airbnb, etc.).
• Proven vendor management, contract negotiation and budget control skills.
• Excellent leadership, written and spoken English; Arabic is an advantage.
• Strong problem solving, multitasking and decision-making under pressure.
• Valid UAE driving license preferred (for property inspections).

• Customer-centric and service oriented.
• Highly organized, process minded and detail focused.
• Proactive, calm under pressure and able to prioritize competing demands.
• Strong communicator and coach; able to motivate teams on the ground.

• Occupancy and average daily rate (in partnership with revenue team).
• Guest satisfaction score / average review rating.
• Turnaround time for cleaning and maintenance requests.
• Percentage of preventative vs emergency repairs; maintenance cost per property.
• Onboarding throughput (time from contract to live).
• Vendor SLA compliance and cost control.

• Competitive salary and benefits (medical, allowances) - commensurate with experience.
• A dynamic, growing portfolio in premium Dubai locations.
• Opportunity to shape processes and scale operations.