Omnichannel Experience Specialist
Omnichannel Experience Specialist
- 1 Vacancy
- 16 Views
Offer Salary
$80,000.00 - $120,000.00 /yearly
For Freelance
No
Job Description
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels-digital, call center, branches, and field services. This role f...
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels-digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.
Key Responsibilities- Define and manage omnichannel standards and guidelines.
- Ensure consistent information, tone, and customer experience across all channels.
- Support channel integration efforts and cross channel handoff design.
- Review customer facing content across channels to avoid inconsistencies.
- Work with digital, IT, and operations teams to enhance channel strategy.
- Bachelor's degree in Communications, Marketing, Business Strategy, or related field.
- Experience in omnichannel management, channel strategy, or CX governance.
- 2 7 years of experience (depends on educational attainment).
- Strong skills in content governance, communication standards, or channel optimization.
- Arabic language is mandatory but not required.
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Job Overview
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Location
Ajman, United Arab Emirates
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Offered Salary
$80,000.00 - $120,000.00 /yearly
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Industry
Other -
Date Posted
2 weeks ago