Office Team Lead

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We are seeking an Office Team Lead with experience in office management and supporting a team of customer service professionals. You will work in close partnership with the Accounting/Office Manager, and will coordinate the daily workflow for a team that includes Office Clerks, Customer Service Representatives, & Block Clerks. As the team lead, you will support training and development of the office team, acting as a team captain to ensure we deliver an exceptional customer experience.

You Are:

• Customer Focused. You will support our dealer customers to ensure they are receiving a high level of customer service and that all concerns are promptly addressed.

• Knowledgeable. You will use your industry knowledge, and a bit of sales-savviness, to make recommendations to customers that will drive value and ensure success.

• Collaborative. You will partner with other team members including: sales, operations, and VLC management, to support the day to day operations.

• Process-minded. You can quickly evaluate situations, identify areas of concern, implement solutions and work well in a very fast-paced environment.

You Will:

• Support the Front Office Manager by serving as team captain for our highly skilled team of administrative and customer service professionals, ensuring that each function is operating efficiently.

• Drive superior customer experience to ensure customer satisfaction and build client retention, including identifying process improvements & implementing corporate initiatives.

• Take a proactive role to resolve all customer concerns including coordinating with OPENLANE's sales resources as needed to ensure customer satisfaction, engaging with other department leaders as necessary to achieve deliverables or resolve operational or customer concerns.

• Ensure the administrative team can effectively coordinate vehicle title management, including supporting as a liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information.

• Understand dealer-facing systems (OPENLANE's marketplace) in order to guide customers as they navigate transactions with OPENLANE.

• Support our dealer registration team with customer sign-up and information changes where needed.

• Ensure the office team is prepared to perform auction day duties such as customer service, auction representation and post-sale reporting; and triage immediate customer issues, enabling on-the-spot resolutions to ensure optimal customer experience, maximize sales, and support VLC team members.

• While you may provide coaching and training for the office team, and will provide valuable feedback and insight to the Accounting/Office Manager, the Manager is responsible to address talent growth, development, and performance.

Must Haves:

• 3-5 Years' of experience in customer service

• Tech-savvy, and comfortable using Google Suite

• Strong customer service and communication skills

• Excellent organizational and time management skills

Nice to Haves:

• Prior experience within the automotive remarketing industry is an asset

• Prior experience leading a team in a similar role

• Experience with AMS, VTrace, and other OPENLANE systems

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of