Microsoft 365 System Administrator (MSP) - Freelance, Remote

Microsoft 365 System Administrator (MSP) - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Description About the Client

Our client is a US-based managed services provider supporting small-to-mid-sized organizations across finance, healthcare, non-profit, logistics, and professional services. They combine automation, modern toolsets, and skilled engineers to deliver reliable, transparent service. The team values doing what's right, collaboration, accountability, and continuous innovation.

Why does this role exist?

This role exists to administer, secure, and optimize Microsoft 365 environments for both internal operations and multiple client tenants within an MSP context. As client demand for secure, well-governed M365 services grows, the team needs dedicated expertise to ensure reliability, compliance, and exceptional user experience. The hire will strengthen customer service, streamline user lifecycle processes, and improve security posture across Microsoft cloud services.

The Impact you'll make Microsoft 365 Administration and Optimization

• Administer Exchange Online, SharePoint, Teams, Defender, Purview, and Copilot readiness per Microsoft best practices.
• Monitor, diagnose, and resolve Microsoft 365 service issues to maintain uptime and reliability.
• Configure tenants and services in alignment with organizational standards and service limits.

Identity, Access, and Licensing (Entra ID)

• Manage users, roles, security groups, MFA, and Conditional Access in Entra ID.
• Oversee M365 license assignment and optimization across SKUs with attention to compliance and cost.
• Enforce Microsoft security guidelines and internal access control procedures.

Endpoint Management and Security

• Implement and maintain device and security policies using Intune and Defender.
• Ensure device enrollment, compliance, update rings, and risk remediation.
• Align endpoint security with internal risk management protocols and Microsoft security frameworks.

User Lifecycle and Support

• Execute onboarding, offboarding, and provisioning with accurate record-keeping.
• Provide customer-facing support for Microsoft-related issues; manage tickets to SLA.
• Collaborate with internal technical teams and external vendors to resolve escalations.

Documentation, Collaboration, and Client Service

• Create and maintain clear documentation for procedures, configurations, and fixes.
• Communicate proactively and professionally with clients and stakeholders.
• Contribute to continuous improvement of processes, standards, and knowledge base.

Skills, Knowledge and Expertise Required

• One current certification required: MD-102 (Endpoint Administrator) or SC-300 (Identity & Access Administrator) or SC-401 (Information Security Administrator).
• 2-3 years in an MSP or client-facing IT support environment.
• Hands-on experience with Microsoft 365 Admin Centers: Exchange, Intune, Entra, Purview, Security, SharePoint, and Teams.
• Strong understanding of Microsoft 365 licensing models and service limits.
• Excellent communication and documentation skills for client-facing work.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers

• Technical: Microsoft 365 tenant administration; Entra ID identity and access management; Intune and Defender policy management; Exchange Online, SharePoint, Teams configuration; Purview/compliance and Defender for Cloud familiarity; Microsoft troubleshooting methodologies; readiness planning for Copilot.
• Professional: Customer-centric communication, clear documentation, strong problem-solving, ownership mindset, collaboration across teams, ability to prioritize and follow through in a fast-paced MSP environment.

You should apply if

• You thrive in an MSP setting, enjoy helping clients, and communicate with clarity and professionalism.
• You bring a security-first mindset, are detail-oriented, and document consistently.
• You're proactive, collaborative, and committed to continuous learning in the Microsoft cloud.
• You can reliably work U.S. Eastern Time hours and deliver on SLAs with pride.

What to expect Work Setup

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours

• 40 hours per week
• Monday-Friday, 8:00 AM-5:00 PM EST

Compensation

• $8 per hour
• No benefits package included

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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