Manager, Vendor Consultant, AVS-NOP

strives to be Earth's most customer centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want-low prices, vast selection, and convenience-continues to grow and evolve as a world class e commerce platform.

As a Vendor Consultants Manager in Retail Business Services (RBS), you will help shape and deliver on the strategy for managing Amazon vendors. The RBS team seeks a customer centric, driven, and creative people leader to own the team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners on Amazon, ensuring high levels of service and operational standards.

• Lead a team of Vendor Consultants, prioritizing strategic initiatives and providing escalation support as needed.
• Measure success by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience.
• Identify, act on, or advise on improving business input metrics that drive growth and end customer experience, collaborating with other Amazon programs and teams.
• Manage end to end goal setting for the team to align with organizational goals.
• Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understanding the business needs of Selling Partners in a changing environment.
• Lead recruiting and hiring efforts across the direct team and broader organization.
• Monitor stakeholder satisfaction survey results to analyze feedback trends and establish improvement plans with Vendor Consultants.

• 6+ years of digital advertising and client facing roles with a focus on data analysis.
• Bachelor's degree.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• Experience with sales CRM tools such as Salesforce or similar software.

• 2+ years of mentoring, leading, and coaching experience.

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