Luxury Hotel Operations Director (Rooms, F&B & Service)

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Responsibilities:

Operational Management

• Oversee day-to-day operations of all hotel departments
• Implement and maintain luxury hotel quality standards
• Coordinate activities between departments for a seamless guest experience

Guest Experience

• Ensure exceptional guest satisfaction through personalised service
• Manage guest feedback and complaints efficiently
• Greet VIP guests and handle special requests

Financial Performance

• Develop and monitor budgets in collaboration with senior management
• Optimise revenues and control operating costs
• Implement strategies to increase occupancy and RevPAR

Food & Beverage Management

• Oversee all F&B outlets, ensuring profitability, hygiene, and quality standards
• Develop innovative concepts and menus to enhance guest experience
• Manage F&B budgets, costs, and supplier relationships

Quality Assurance

• Conduct daily hotel inspections and provide written reports
• Establish and oversee maintenance and deep cleaning plans
• Ensure compliance with health, safety, and regulatory standards

Team Leadership

• Recruit, train, and evaluate staff across all departments
• Foster a culture of excellence and guest-centric service
• Conduct performance assessments for department heads and their teams

Strategic Development

• Contribute to the hotel's commercial and marketing strategies
• Develop local and international partnerships to increase brand awareness
• Anticipate market trends and adapt services to maintain competitiveness

General Management

• Manage routine operations in the absence of the General Manager
• Ensure effective communication and decision-making across all departments
• Drive continuous improvement in all aspects of hotel operations

• Successful 5-8 years of operational and management professional experience in the UAEhotel industry in a similar role.
• Service, results and quality orientation
• Solid management background
• Proficiency in English and additional languages
• Good computer and new technology skills
• Proficiency in Accormanagement softwares is a plus