Logistics Supervisor

To help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.

First and foremost, support the overall, daily management of operational duties.

You will be expected to prioritize and continually improve the safety at the delivery station and for the team. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs. You need to coach them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you'll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis. You need deputize for the Operations Manager, as and when required : you'll step in on their behalf where necessary.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you'll follow up on and resolve any process related issues as and when required.

You are expected to be flexible to work in different shifts and to do overtime when needed.

Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things : call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

• Experience managing teams
• Experience with planning, performance metrics, and process improvement

• Experience in logistics
• Experience with data analysis

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