IT Service Delivery Lead

IT Service Delivery Lead page is loaded IT Service Delivery Leadlocations: Adelaide, SAtime type: Full timeposted on: Posted Todayjob requisition id: JR105154 About the role We are currently seeking 2x IT Service Delivery Leads to join our team on a permanent full time basis. The Service Delivery Lead ensures smooth and effective delivery of End User Computing (EUC) services to clients, collaborating with teams to resolve issues, track progress, and maintain high-quality service standards. This role is key to enhancing user experience by managing service reliability and coordinating service providers Responsibilities Ensure effective service delivery within defined boundaries. Collaborate with Elders IT leadership and service providers to align goals and strategies. Monitor and improve service provider relationships and performance. Coordinate with internal teams and branches to meet service expectations. Manage critical incidents, communication, and post-incident reviews. Provide accurate performance reports to management and support governance committees. About you 5+ years managing EUC services (e.g., End User Devices, O365, Intune, Citrix). Strong communication, project, and customer service skills. Experience managing third-party service providers, SLAs, and KPIs. Skilled in team leadership, problem-solving, and resource planning. Qualifications: Bachelor's in IT or related field; ITIL and Project Management knowledge. Ability to travel within Australia ( 20% travel). About Elders As a trusted Australian agribusiness, we have played an important role in the agricultural sector for 185 years. Our expansive network across Australia offers links to markets, tailored advice and specialist knowledge across a range of products and services, including farm supplies, agronomy, livestock, wool, grain, finance, insurance, and real estate. We are committed to a sustainable and prosperous future for rural and regional communities and creating value for all stakeholders in the agricultural supply chain, across both Australian and international markets.Elders is for Australian agriculture.We are now looking for the next generation to be part of something big and drive the future of Elders. If you are ready to grow your career with Elders, please click on 'Apply' today. For more information visit our careers pagePlease note, applications may be shortlisted as they are received.At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders.We will accept applications from all people with the right to live and work in Australia. (blob:)0:00 / 0:30For over 185 years Elders has been embedded in the fabric of Australian agriculture and played a key role in rural and regional communities by employing local people and servicing local farming families. We're dedicated to continuing this legacy through our extensive network, and, by paving the way toward a bright future for agriculture through our ongoing focus on innovation and sustainability. Elders is proudly creating lasting impact on Australia's farming families and communities.