IT Administrator Team Lead

IT Administrator Team Lead

About the roleAs an Administrator with expertise in IT Support Team Lead, you will collaborate with our client's department. You will be responsible for Warehouse Operations.
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Job Description:Team Leader - OFS West areaWe have a requirement for an OFS Team Leader based in Bristol, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
Responsibilities

Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s)Lead Daily calls with support team to ensure issues are identified and managed appropriatelyEngage with client service managers and customer stakeholders to ensure service is running smoothlyUse reporting to understand data and performance indicators to drive service improvementUse data and key relationships to forecast future resource requirementsWork with client to ensure resources and skill levels are fit for purposeWork with the service delivery lead, other service team leaders and internal operational teamsIdentify, record and manage issues to improve processes and serviceManage escalations and engage appropriate teams through to successful resolutionManage formal complaints and dissatisfied usersSuggest and support new processes, changes to process and improvements to service and/or user experienceEnsure adherence to both customer and client policies and proceduresEnsure a high level of team communication and engagement with objectivesPerform Team Operational 121sRegularly attend management meetings
Performance IndicatorsTeam/service SLA performanceTeam utilisation levelsUser satisfaction scoresStaff engagement/moraleEnsuring warranty credits are achieved for vendor device repairs
Key relationshipsClient Operational Delivery ManagersService Team Leaders
Knowledge, Skills & ExperienceLeadership and managementOrganisationGood understanding of IT services delivered to end users.Good customer service skillsGood understanding of our MOS processes and tools (Training will be provided)Good knowledge of Windows and Office toolsITIL knowledge or accreditationSC Clearance essential
What's in it for you? - LocationAbbey Wood Stoke Gifford - Bristol BS34 8JH
Contract 6 Months 15th Sep - 31st Mar 2026Mon - Fri 8:00 - 04:30 Shifts:
Monday to Friday (37.5 hours)
Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #