Information Technology Application Support
Information Technology Application Support
- 1 Vacancy
- 10 Views
Offer Salary
$6,000.00 - $8,000.00 /monthly
For Freelance
No
Job Description
Key Responsibilities Provide first-line technical support for websites, mobile apps, and digital services, assisting users with access, navigation, errors, and transactions. Log, manage, and resolve...
Key Responsibilities 
- Provide first-line technical support for websites, mobile apps, and digital services, assisting users with access, navigation, errors, and transactions.
- Log, manage, and resolve support requests via the Service Desk, adhering to SLAs and documenting all incidents.
- Monitor system performance and availability, reporting critical incidents as needed.
- Train users on system functionalities and create user manuals, guides, and FAQs.
- Collect user feedback, participate in User Acceptance Testing (UAT), and communicate system updates or outages.
- Identify recurring problems for long-term resolution and elevate complex issues appropriately.
- Coordinate with vendors and implementation partners to resolve system-related issues.
- Maintain detailed support records and prepare performance reports.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in customer-facing technical support or service desk roles.
- Strong knowledge of web applications, mobile apps, and basic troubleshooting (network, browser, device compatibility).
- Familiarity with authentication systems is a plus.
- Excellent communication skills in both Arabic and English.
- Strong customer service and problem-solution abilities; able to remain professional under pressure.
- ITIL Foundation
- Customer Service Excellence Certification
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Job Overview
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Location
Sharjah, United Arab Emirates
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Offered Salary
$6,000.00 - $8,000.00 /monthly
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Date Posted
1 week ago