Housekeeping Supervisor Full Time

• Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
• Meet daily productivity standards as determined by housekeeping management; and monitor colleagues for productivity
• Review and update all housekeeping and other required records daily
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Lead by example; routinely perform all housekeeping duties necessary including makingbeds,vacuuming and cleaning guest suites to ensure guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Assist with deep cleaning projects and as a housekeeping attendant during high volume periods
• Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations
• Monitor performance and recommend support and HR actions in accordance with company rules and policies.
• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.
• Ensure health and wellbeing initiatives are promoted and communicated to team members
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Provide WHS Committee representatives with adequate resources including time to actively participate in the committee.
• Any other duties as requested by the hotel

What we need from you

• Minimum 2 years' experience working in housekeeping department in a hotel
• Supervisory experience and people management skills
• Ability to manage multiple stakeholders, both internal and external
• Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
• Excellent numerical skills, time management and organisational skills
• A keen attention to detail
• Articulate - A great communicator, you will be warm, welcoming and easy to talk to
• Flexibility - Weekend and holiday shifts are all part of the job
• Fitness - You will be on your feet most of the day with lots of bending and kneeling