Hospitality General Manager

  • Job Reference: 1108700755-2
  • Date Posted: 8 September 2023
  • Recruiter: Adlington
  • Location: Ilkley, Yorkshire
  • Salary: £34,320
  • Bonus/Benefits: up to+attractive package+ sociable hrs
  • Sector: Hospitality & Tourism
  • Job Type: Permanent

Job Description

General Manager (Hospitality / Housing / Care) Working sociable hours, Monday to Friday.

Adlington Management Services are an innovative specialist manager of high-quality retirement accommodation with care, typically comprising multi-storey privately owned apartments. The company is part of the multi-award-winning developer, Adlington Retirement Living.

We are seeking a highly motivated and enthusiastic General Manager with great interpersonal and communication skills to join our latest Retirement Living Community. Exclusively for the over 60 s, The Spindles is in Menston, situated between Otley, Ilkley and Guiseley.

Homeowners of the 72 privately-owned apartments benefit from modern, stylish living in a safe and secure environment. The development offers an independent lifestyle with tailored care and support available if needed, in addition to a host of communal facilities such as an on-site restaurant, Homeowners lounge, activities studio, therapy room, hairdressing salon, and more.

The Role General Manager

As General Manager at The Spindles, you will be responsible for ensuring the delivery of high quality, customer focused housing management, social activities, care and support, catering, maintenance, and administration services.

Managing a small team, your duties will include, although may not be limited to:

  • Establishing and maintaining strong relationships with homeowners, relatives, colleagues and professional advisors, providing a welcoming and homely atmosphere
  • Implementing a programme of leisure and social activities for homeowners
  • Providing assistance and monitoring homeowners on a daily basis, ensuring care and support plans are in place for all homeowners who require them
  • Collecting and banking funds for service charges and the guest suite
  • Ensuring that housing and wellbeing services are managed effectively within compliance and regulatory frameworks
  • Undertaking risk assessments, recording maintenance inspections and arranging for fire tests to be carried out
  • Supporting the Sales team in promoting and selling properties
  • Reviewing all contractors, procedure manuals and undertaking value for money reviews

The Package

Our quality focused, family run businesses make significant investments in employees and commercial projects, with ongoing success directly attributed to a strong emphasis on teamwork and open communication. Each member of the workforce is valued and support is provided for career development. As the General Manager, you ll also benefit from:

  • Salary up to £34,320, with the level dependent on experience and qualifications
  • 26 days annual leave plus bank holidays
  • 6% employer pension contributions
  • Private healthcare
  • Life assurance (4x salary)
  • Working in a new, purpose-built retirement community
  • Support from a professional Head Office team

You ll be employed on a permanent, full-time contract, working approximately 37.5 hours per week, Monday to Friday, 8:30am to 5pm. Flexibility will be required to meet business needs.

Our Requirements General Manager (Hospitality / Housing / Care)

  • Proven managerial experience gained within the hospitality, care or housing sector or a customer service focused business
  • Superb leadership and communication skills
  • Excellent organisational skills
  • Ability to deal with complex issues, prioritise workload and work effectively under pressure

Although not essential, knowledge of regulatory requirements for housing and wellbeing services, and knowledge of best practice in housing provision for older people would be highly advantageous.

All applications for this General Manager (Hospitality / Housing / Care) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.