Head of Global Business Services
Head of Global Business Services
- 1 Vacancy
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For Freelance
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Job Description
A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for globa...
A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for global shared services, supporting high-profile clients across travel, logistics, and corporate sectors. The company is scaling rapidly and committed to innovation, inclusivity, and performance.
Responsibilities- Lead and develop high-performing back-office teams with a global scope of service
- Drive operational performance, ensuring delivery against SLAs, KPIs, and budget
- Implement process improvements to enhance efficiency, scalability, and service quality
- Act as a strategic partner to global stakeholders across EMEA, APAC, and the Americas
- Foster a customer-centric culture of continuous improvement, collaboration, and accountability
- Ensure governance, compliance, and risk management across service areas
- Promote employee engagement and a positive working environment
- Must be based in Dubai currently with track record of working in the UAE
- 10+ years in shared services, customer support, or business services leadership
- Proven success managing 30-80 FTEs in multicultural environments
- Strong communication and stakeholder management skills across global regions
- Experience in travel, logistics, hospitality, or premium service sectors preferred
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
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Industry
Other -
Date Posted
3 days ago
