Head of Digital Customer Care
Head of Digital Customer Care
- 1 Vacancy
- 10 Views
Offer Salary
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For Freelance
No
Job Description
A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excelle...
A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions
- Define digital vision across apps, B2B, and global platforms
- Lead product roadmaps and investment priorities
- Oversee delivery of new features and enhancements
- Analyse customer journeys and drive improvements
- Guide customer care and back-office operations
- Implement AI and automation for efficiency gains
- Align teams with customer experience strategy
- Bachelor's in Engineering, CS, or Business
- Master's (MBA or similar) preferred
- 10+ years in fintech or digital banking
- Experience in fintech startups or banking roles
- Strong leadership across cross-functional teams
- Expertise in product and customer experience
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
Sign in to view salary
-
Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago
