Head of Customer Service
Head of Customer Service
- 1 Vacancy
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For Freelance
No
Job Description
Head of Customer Service/Support Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing te...
Head of Customer Service/Support 
Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.
Responsibilities- Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
- Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
- Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
- Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog.
- Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling escalations and ensuring clear communication.
- Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.
- Experience: Min 10+ years in a similar role within the payments industry.
- Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies.
- Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
- API Knowledge: Experience with APIs and system integrations is beneficial.
- Communication: Excellent interpersonal and communication skills, capable of managing cross functional relationships.
- Problem Solving: Proactive in identifying issues and implementing effective solutions.
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago