Guest Services Officer - Communications
Guest Services Officer - Communications
- 1 Vacancy
- 5 Views
Offer Salary
Attractive
For Freelance
No
Job Description
Guest Service Officer Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5 star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush gree...
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5 star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai. With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence. The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job Responsibilities- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Minimum 1 2 years' experience in a similar role in a hotel.
- Fluency in English with strong written and verbal communication skills.
- Additional language(s) is an advantage.
- Energy and enthusiasm with an eye for detail.
- Role Level: Entry Level
- Work Type: Full Time
- Country: United Arab Emirates
- City: Dubai
- Company Website:
- Job Function: Management
- Industry: Hospitality
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Job Overview
-
Location
Dubai, United Arab Emirates
-
Offered Salary
Attractive
-
Industry
Hospitality & Tourism -
Date Posted
4 days ago