Graduate/Trainee Account Manager

  • Job Reference: 1108699644-2
  • Date Posted: 8 September 2023
  • Recruiter: Think Specialist Recruitment
  • Location: Hemel Hempstead, Hertfordshire
  • Salary: £25,000 to £30,000
  • Bonus/Benefits: Hybrid working, progression and more
  • Sector: Administration
  • Job Type: Permanent

Job Description

Are you a graduate or at the start of your career and looking for an exciting and challenging opportunity in a newly created role? All whilst being part of one of the most prestigious organisations in the world.

We're now recruiting for a Graduate/Trainee Account Manager on a permanent basis.

This position is part of a huge new project focused on the account management of hundreds of relationships with this organisation.

Within this role, you can expect the first few months to be mainly focussed on putting together new procedures, a new system and administration associated with that. Once that's in order though, after a few months, you can expect to be running with managing your own relationships and looking after your portfolio.

This position is going to be ideal for someone that wants to be challenged and isn't scared of a bit of a blank canvas of a position, something new and to be built up.

The ability to prioritise, inquisitiveness, great people skills and enthusiasm are all key traits to be able to be a success in this team.

Please be aware that this position will be a very flexible and hybrid role, working full time hours, 9am to 5pm, Monday to Friday, with the expectation to come into the Hemel Hempstead office 1 day a week, meeting with contacts 1 day a week off-site and then working from home the rest.

The head office is based in Hemel Hempstead (Maylands area), free parking on site and great benefits that include 27 days holiday (+ bank hols), good pension contribution, life assurance, blue light card, huge room to progress and more.

Offering a salary of 25k to 30k dependant on experience.

What to expect day to day?:

  • Partnering with business stakeholders to oversee supplier service contracts, ensuring continued high levels of value and quality in service delivery and compliance with SLAs.
  • Acting as an escalation point for the business and supplier in the event of concerns, ensuring coordination of issue management and resolution, effective communication to stakeholders and post incident review.
  • Undertaking assurance activities to ensure all controls, processes, documentation and procedures are reviewed regularly and adhered to.
  • Driving internal and third-party service review meetings covering performance, service improvements, quality and processes.
  • Supporting the supplier and business in the agreement and oversight of service improvement plans.
  • Ensuring actions are followed through to completion in a timely manner.
  • Helping to build and implement the Supplier Relationship Management Policy within Procurement.
  • Embedding Supplier Relationship Management processes across the business whilst being recognised as the subject matter expert.
  • Managing contracts in a professional, proactive and commercially focused manner as an integral part of the day to day delivery of business services.
  • In conjunction with Strategic Sourcing, carry out on-going reviews of supplier contracts to maximise contract benefit and optimise value.
  • Working with internal and external stakeholders to maximise the benefit of the new SRM platform for all parties.

What we need from you?:

  • An approach and mind-set to be able to constantly thinking about improvement
  • A proactive attitude with the ability to be a team player
  • The ability to build strong, long term relationships - Fantastic comms skills!
  • The flexibility and desire to work remote as well as being available weekly to visit the head office and also weekly meetings with external contacts

We're actively recruiting for this position now and the role will remain open whilst interviews take place, so if you are interested, don't hesitate to get in touch asap!

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in temporary, permanent and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, accountancy & finance, human resources, sales admin/sales support, marketing and IT Helpdesk/IT support.