FRX Analyst

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day to day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world class wealth management through best in class, mobile first capabilities and exceptional people. Our key areas of operations include Retail Banking, Wealth Management and Global Private Banking.

In this role, you will be responsible for providing oversight and expert investigation into suspected fraudulent activity, ensuring effective, detection, analysis and recovery outcomes. The role drives proactive risk identification through data led insights, strengthens fraud protection across customer accounts, and fosters collaboration with internal and external stakeholders to protect the bank and its customers. This role reports to FRX and Utility Manager directly.

• Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions, ensuring timely assessment and appropriate case handling. Prepare and issue outbound fraud reports to assist with the recovery of funds on behalf of impacted HSBC customers, adhering to internal procedures and regulatory timeframes.
• Conduct utility and proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts. This includes analysing transactional behaviour, identifying potential fraud or scam indicators, and escalating findings for further review or mitigation in line with established fraud risk protocols.
• Manage payments relating to cases managed by the Fraud Team, ensuring that all transactions are accurately recorded, approved and processed in compliance with internal controls.
• Perform reconciliation activities for fund movements in relation to accounts owned by the Financial Investigation Management (FIM) team, ensuring accuracy, timeliness, and adherence to audit and compliance standards.
• Take immediate action to mitigate risks on accounts linked to fraudulent activity

• Bachelor's degree in a Finance and/or business related field.
• Relevant experience in Fraud and Investigations
• Excellent communication and interpersonal skills
• Familiarity with retail banking systems and the ability to extract, analyse data and problem solve
• A strong focus on quality and attention to detail
• Ability to work under pressure and meet tight deadlines

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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