Front Office Supervisor
Front Office Supervisor
- 1 Vacancy
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Offer Salary
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For Freelance
No
Job Description
Manage and supervise all tasks of his/her staff to ensure optimal guest satisfactionGreet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunityRegis...
- Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity
- Register and room all arrivals according to established procedures
- Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Loyalty programs
- Attend to guests complaints inquiries and requests in a timely and courteous manner
- Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
PERSONAL ATTRIBUTES
- Good written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with coworkers as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgement with difficult guests
- Understanding and ability to work in a multicultural environment
Qualifications :
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 2 year at a supervisory level
Remote Work :
No
Employment Type :
Fulltime
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Job Overview
-
Location
Dubai, United Arab Emirates
-
Offered Salary
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-
Industry
Hospitality & Tourism -
Date Posted
3 days ago