Front Office Supervisor
Front Office Supervisor
- 1 Vacancy
- 4 Views
Offer Salary
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For Freelance
No
Job Description
Overview Sofitel Dubai The Palm is a luxurious 5-star beachfront resort on the East Crescent of the renowned Palm Jumeirah. The resort comprises 360 contemporary guest rooms and suites, 182 serviced a...
Sofitel Dubai The Palm is a luxurious 5-star beachfront resort on the East Crescent of the renowned Palm Jumeirah. The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. Nestled amongst lush greenery on the shores of the Arabian Gulf, Sofitel Dubai The Palm provides a tropical and relaxing sanctuary and invites guests to enjoy an environment "Where life lives" and indulge in excellence.
Responsibilities- Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams.
- Ensure all guests receive a warm welcome and prompt, professional service throughout their stay.
- Handle guest complaints, requests, and feedback efficiently and courteously.
- Coordinate room assignments, check-ins, check-outs, and room changes in collaboration with Housekeeping and Reservations.
- Monitor cash handling, billing, and auditing procedures in compliance with hotel policies.
- Train, coach, and motivate front office team members to achieve service and performance goals.
- Maintain accurate records, reports, and shift handovers.
- Assist with scheduling and ensure adequate staffing levels for smooth operations.
- Promote hotel services and facilities to enhance the guest experience and increase revenue.
- Ensure compliance with safety, security, and operational standards.
- Diploma or degree in Hospitality Management or related field.
- Previous experience as a Front Office Agent or Supervisor in a hotel environment.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficient in PMS systems (e.g., Opera) and Microsoft Office applications.
- Customer-focused with a professional and positive attitude.
- Ability to work flexible hours, including weekends and holidays.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
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Industry
Hospitality & Tourism -
Date Posted
1 week ago
