Franchise Hotel - Banquet Manager

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seek individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

The Banquet Manager is responsible for planning, organizing, and directing all banquet operations to ensure the highest level of guest satisfaction, smooth event execution, and revenue maximization. This role involves close coordination with clients, event planners, the culinary team, and service staff to deliver exceptional banquet experiences aligned with the hotel's standards.

• Oversee day-to-day banquet operations, including setup, service, and breakdown.
• Ensure all events (weddings, conferences, gala dinners, private functions, etc.) are executed according to client requirements and hotel standards.
• Supervise staff during events, ensuring proper sequence of service and guest satisfaction.
• Inspect event spaces before functions to ensure cleanliness, setup accuracy, and readiness.
• Meet with clients to discuss banquet requirements, menus, and event details.
• Act as the main contact during functions, addressing and resolving guest concerns immediately.
• Maintain strong relationships with repeat and VIP clients.
• Lead, motivate, and supervise the banquet team, ensuring high morale and efficiency.
• Train staff on service standards, sequence of service, upselling techniques, and safety protocols.
• Schedule and manage manpower according to event demands and budget.
• Monitor banquet revenues, costs, and profitability.
• Ensure accurate billing and timely posting of banquet checks.
• Control inventory of banquet supplies, linen, and equipment.
• Work with the Sales & Events team to upsell services and maximize banquet revenues.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain the highest levels of cleanliness and food safety in all banquet operations.
• Implement and monitor hotel SOPs to maintain service excellence.

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 3-5 years of experience in banquet operations, with at least 2 years in a supervisory/managerial role.
• Strong leadership, organizational, and communication skills.
• Excellent problem-solving abilities and guest-focused mindset.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in event management software and MS Office.
• Strong attention to detail
• Exceptional guest service orientation
• Ability to multitask under pressure
• Effective team management and coaching
• Revenue-driven with cost control focus

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.