Fashion Consultant - MaxMara, Dubai Mall

We are Chalhoub Group, a leading luxury retailer in the Middle East. With over 10 owned brands and distribution of more than 400 international luxury names across fashion, beauty, jewellery, watches, eyewear and art de vivre, we deliver seamless omnichannel experiences in more than 950 stores, online platforms and mobile apps. Our culture is rooted in diversity, equity and inclusion and sustainability, and we are proud to be a member of the United Nations Global Compact and a signatory of the Women's Empowerment Principles.

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
• Drive client relationships within an omni channel approach.
• Provide pre buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and stay up to date with app offerings.
• Support with in store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell throughs within the store.
• Support in store CX initiatives.
• Provide input to what's working well/what's not working well within the store.

• Strong English communication skills.
• Experience within Luxury Fashion.

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.