FACILITIES & GENERAL SERVICES MANAGER

Job Title: Facilities & General Services Manager (UAE National)

About Wio

Wio Bank is the region's first platform bank, built to reimagine banking for today's digital-first customers. Backed by Abu Dhabi's financial strength and driven by innovation, we're on a mission to create seamless, intuitive financial experiences that empower individuals and businesses to do more with their money.

We're looking for a proactive, detail-oriented, and strategically minded Facilities & General Services Manager to oversee the end-to-end operations of Wio's physical workspaces and support services across Abu Dhabi and Dubai. This role is crucial in creating a safe, efficient, and future-ready work environment that supports our agile and hybrid teams.

• Facilities Management

• Oversee day-to-day facilities operations for all Wio locations (including HQ, branches, and satellite offices).
• Ensure all spaces are safe, secure, and compliant with regulatory and safety standards.
• Manage preventive and corrective maintenance, vendor coordination, and service contracts.
• Plan and execute office fit-outs, relocations, and space optimization projects.

• General Services

• Supervise reception, mailroom, transport, office supplies, pantry, and support services.
• Implement and monitor SLAs for third-party vendors and service providers.
• Maintain inventory and procurement controls for office assets, consumables, and equipment.
• Ensure smooth delivery of employee-facing services in line with Wio's experience standards.

• Strategic Operations

• Partner with HR, IT, and Finance to support onboarding, offboarding, and workspace planning.
• Contribute to sustainability initiatives and smart building practices aligned with Wio's ESG goals.
• Drive cost optimization, budgeting, and vendor performance reviews.

• Health, Safety & Compliance

• Develop and enforce policies and protocols for health, safety, and emergency response.
• Coordinate risk assessments and ensure compliance with UAE regulations and internal policies.

• 7-10 years of relevant experience in facilities and general services management (ideally in banking, fintech, or corporate environments).
• Proven track record managing multi-site operations and vendor networks.
• Strong knowledge of UAE regulatory requirements and facilities compliance.
• Excellent project management, negotiation, and communication skills.
• A customer-first mindset with the ability to support a hybrid, tech-enabled workplace.
• Fluency in English; Arabic is a plus.

• Be part of one of the region's most innovative digital banks.
• Work in a dynamic, mission-driven environment with autonomy and purpose.
• Hybrid work culture and modern workspaces.
• Competitive tax-free salary, performance bonuses, and comprehensive benefits.