Executive - Customer Service 18O25
Executive - Customer Service 18O25
- 1 Vacancy
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Job Description
Overview An Executive in Customer Service is a pivotal role within any organization focused on ensuring customer satisfaction and improving customer relationships. Responsibilities Oversee daily custo...
An Executive in Customer Service is a pivotal role within any organization focused on ensuring customer satisfaction and improving customer relationships.
Responsibilities- Oversee daily customer service operations to ensure efficient resolution of customer inquiries.
- Develop and implement strategies to enhance customer service experience and satisfaction.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Lead and guide a team of customer service representatives, providing support and training as needed.
- Coordinate with other departments to streamline processes and resolve customer issues promptly.
- Establish performance metrics for the customer service team and monitor their achievements.
- Prepare and present regular reports on customer service performance to senior management.
- Handle complex and escalated customer service issues with professionalism and efficiency.
- Ensure compliance with company policies and legal regulations related to customer service.
- Maintain an up-to-date knowledge of company products, services, and policies.
- Foster a positive and collaborative team environment that encourages innovative solutions.
- Implement tools and technologies that enhance customer service operations and efficiency.
- Bachelor's degree in Business Administration or a related field preferred.
- Minimum of 3 years of experience in a customer service leadership role.
- Exceptional communication and interpersonal skills to manage customer relations effectively.
- Proven ability to lead, mentor, and motivate a team towards achieving goals.
- Strong analytical skills to interpret data and make informed decisions.
- Excellent problem-solving skills with a customer-centric mindset.
- Proficiency in customer service software and Microsoft Office suite.
Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website:
Job Function: Customer Service
Company Industry: Recruitment & Staffing
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Job Overview
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Location
Dubai, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago