ERP Change & Training Consultant Gold Coast

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The Role

dnata catering & retail is currently delivering a multi-year rollout of a new JD Edwards EnterpriseOne ERP system to transform business processes and enhance operational efficiency.

We are seeking an experienced ERP Change & Training Consultant to join our IT team on a 12-month fixed term contract. This role is critical in ensuring our employees transition smoothly to the new system through effective change management and tailored training initiatives.

In a nutshell your responsibilities are to:

• Lead change management activities, including stakeholder engagement, communications, and readiness assessments.
• Develop and deliver comprehensive training strategies, plans and materials for diverse user groups.
• Facilitate in-person and virtual training sessions, creating engaging resources such as guides, e-learning modules, and quick reference tools.
• Build and support a network of "super-users" to act as local champions during and after the rollout.
• Partner closely with project teams, technical specialists, and business stakeholders to ensure high adoption and minimal disruption.
• Monitor, measure and continuously improve training effectiveness.

• Proven experience in change management and training delivery within ERP or large-scale IT projects.
• Previous exposure to JD Edwards EnterpriseOne ERP rollout (highly desirable).
• Expertise in developing and executing change management and communication strategies.
• Strong facilitation, interpersonal, and presentation skills.
• Familiarity with change management tools and methodologies (e.g. ADKAR).
• Ability to travel interstate and work flexibly as required to support national project delivery.
• Background in aviation, catering or hospitality industries is advantageous.

• Be part of a major ERP transformation program with national impact.
• Work in a collaborative team within a global organisation.
• 5 weeks annual leave

Access to our Employee Benefits program which includes a Wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 big brand retailers (such as Woolworths, Caltex, JB-HiFi and many more).

We are Australia's largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world's top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata - part of the Emirates Group - is one of the world's largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

Want to know more about dnata catering and our global businesses? Visit our Australian careers website: and watch a short video here:

Does this role sound perfect for you? If so, we want to hear from you.

Please apply using the link below & upload your resume, along with short cover letter outlining your skills, experience & why you would like to join the dnata catering family.