Director - Villa Services

Wynn Al Marjan Island is currently seeking a Director - Villa Services to join the resort's Villa Services team.

• Ensure seamless, high-touch service for villa guests from pre-arrival to post-departure.
• Anticipate and respond to guest needs with discretion, empathy, and precision.
• Uphold privacy, security, and brand standards in all guest interactions.
• Resolve escalated guest concerns promptly and professionally.
• Manage daily villa operations including housekeeping, butler service, amenities, and maintenance coordination.
• Monitor inventory, equipment, and supplies to ensure readiness and quality.
• Conduct regular inspections to maintain impeccable villa presentation and functionality.
• Collaborate with other departments (e.g., VIP Services, Housekeeping, Engineering) to ensure cohesive service delivery.
• Lead and mentor the Villa Services team, fostering a culture of excellence and accountability.
• Conduct regular team meetings and one-on-ones to address concerns and communicate updates.
• Develop and implement training programs to elevate service standards and team capabilities.
• Develop and monitor SOPs, service protocols, and quality control mechanisms.
• Analyze guest feedback and service metrics to drive continuous improvement.
• Manage departmental budgets, staffing plans, and resource allocation.
• Participate in executive planning sessions and cross-functional initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 8-10 years of experience in luxury hospitality, with at least 5 years in a leadership role.
• Proven track record of managing high-profile clientele and exclusive accommodations.
• Exceptional leadership and interpersonal skills.
• Strong operational and organizational capabilities.
• Proficiency in PMS, CRM, and Microsoft Office Suite.
• Fluent in English; additional languages (Arabic, Mandarin) are a plus.
• High level of discretion, tact, and diplomacy.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.