Director of Front Office - German and/or Russian Speaker

Join to apply for the Director of Front Office - German and/or Russian Speaker role at Saadiyat Rotana Resort & Villas

Job Description

We are currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while delivering excellence at every opportunity.
• Control the availability of rooms and the day to day functions of the Front Office, such as handling guest arrival and departure and information requests.
• Ensure guests receive prompt attention and personal recognition throughout their stay, respond to guest needs and resolve issues to achieve the highest possible guest satisfaction.
• Plan and implement availability controls to market segments to maximize hotel room, food & beverage and other revenues where applicable.
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
• Inform management via reports about trends, guest impressions and problems affecting the guest experience or operations.
• Work closely with the Housekeeping Department to turn rooms around with minimal downtime and to allocate arriving guests appropriately.
• Participate in decisions involving occupancy goals, marketing strategies and development of rates.

Education, Qualifications & Experiences

You must be a college/university degree graduate with a minimum of two years of experience in a similar role. You should be computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and have the ability to communicate English clearly, fluently and effectively in writing and reading.

Knowledge & Competencies

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

• Director

• Full-time

• Customer Service

• Hospitality