Director, IT Asset Management & Technical Implementation

Hourly Pay Range:
$74.78 - $115.91 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Director, IT Asset Management & Technical Implementation
• Location: 4201 Winfield Road, Warrenville IL
• Full Time
• Hours: Monday-Friday, 8:00am - 5:00pm
• Hybrid Role
• Some local travel to other corporate sites may be required (Arlington Heights - Skokie)

Job Summary:

As the Director, IT Asset Management and Technical Implementation at Endeavor Health, you will be responsible for leading and providing oversight to the architecture, design, development, testing, configuration, optimization, and implementation services of technical solutions and platforms specific to the portfolio of your technology responsibility. In this pivotal role, you will be responsible for designing, deploying, and optimizing secure, high- performance systems across multiple technology domains that ensure seamless performance and operational excellence across the entire organization.

In this role, you will be responsible for and provide oversight to full life cycle management, from strategic planning, development, and maintenance to the launch of technical solutions and platforms, ensuring system redundancy, and implementing disaster recovery solutions, all while driving continuous improvement in performance and reliability. You will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system, inclusive of working with executive leadership and cross-functional teams to anticipate future technology needs and support digital transformation initiatives, ultimately empowering clinical and operational teams to deliver exceptional care. Additionally, you will be responsible for promoting the consistent use of available tools, techniques, workflows, and platforms.

Success in this role will require a strong understanding of evolving technologies, remaining updated on the latest solutions and technologies, and a strategic approach to the technical platforms and engineering within your technology domain and a commitment to implementing industry and technology best practices that support Endeavor Health's mission of delivering high-quality care through innovative technology solutions.

What you will do:

• Drives end-to-end activities for the assigned solutions portfolio and developing and leading teams for high performance outcomes.
• Provides direction for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
• Establishes relationships with domain leaders to understand strategic business needs and user requirements; identifies business requirements to guide specifications for ease of business operations.
• Lead or participate in governance committees to collaborate with key stakeholders about priority and workload.
• Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement.
• Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
• Mentors direct reports through oversight of activities such as: Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.
• Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations and conferences, such as HIMSS, CHIME, Epic UGM / XGM, VMware World / Explore, Cisco Live, etc. as appropriate.
• Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes.
• Provides technical knowledge and enablement to teams within their area of technical responsibility related to the software, system, platform or infrastructure that is owned.
• Develops and executes team strategy, including objectives, plans, roadmaps, and policies for area of responsibility so as to develop and deliver innovative technical solutions and systems in support of Enterprise goals. Communicates strategy to the team so they understand their role in achieving the established goals.
• Leverages extensive technical knowledge of platforms, systems, infrastructure and technologies to establish technical roadmaps and implementation plans, inclusive of hardware, software and infrastructure refresh and implementation for presentation to Senior Management.
• Directs the team and participates in the development of an architecture that supports the required capacity and resiliency demands.
• Uses extensive past experience in engineering/operations to work with team members to identify risks and issues as well as implement appropriate technical resolutions.
• Uses knowledge of different development lifecycles and product methodologies to develop appropriate testing protocols. Knowledge of electronic systems (both in an operational workflow and technical programming capacity) and their role in the operational settings.
• Responsible for the coordination of and planning for the organization's information technology architecture for specific systems, platforms and infrastructure within their purview.
• Plans for hardware resources and technical platform availability, ensuring the appropriate Disaster Recovery (DR) and backup capabilities as requested by Application Owners and Enterprise standards.
• Develops new applications or technical solutions with an emphasis on efficiency and automation, wherever feasible that meet evolving Enterprise demands.
• Possess advanced knowledge of expense and resource management processes as defined within Endeavor, inclusive of capital expenditures and budgeting.
• Sets the strategy for the identification of resources for a project and understands how resources translate
  into cost.
• Develops and executes team strategy so as to design and deliver innovative solutions and systems in support of Enterprise goals. Communicates strategy to the team so they understand their role in achieving the established goals. Successfully investigates, evaluates, recommends and implements new technology to meet requirements of state-of-the-art systems and projects.
• Works closely with other Sr. Leaders and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Makes decisions that have an impact on quality or effectiveness of business activities beyond their immediate team.
• Delivers communication to all senior level management levels without requiring support and instruction from others.
• Initiates and implements continuous improvements in all areas of IT responsibility.
• Analyzes long-term impact of new or anticipated strategies and technologies and contributes to Endeavor's business and technical strategy.
• Develops the support strategy for software, platforms, devices and infrastructure within Endeavor by ensuring responsible teams address inquiries, reported issues and problems as well as effectively execute change and problem management.
• Develop and executes on vendor management strategy inclusive of vendor selection, technical product review, contract and purchase negotiations and ultimate purchase.

What you will need:

• Education: Bachelor's degree in Technology, Computer Science, or a relevant related field OR equivalent work experience.
• Experience: Five (5) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
• Three (3) or more years of leadership experience as defined as essential to the role.
• Unique or Preferred Skills:
• Excellent verbal and written communication and presentation skills.
• Strong technical skills.
• Strong understanding of information processing fundamentals and best practices.
• Ability to manage multiple complex projects with efficiency.
• Significant domain knowledge and interpersonal skills.
• Ability to identify, plan and execute strategic initiatives.
• Strong personal and ethical accountability
• Demonstrated analytical and critical thinking for problem solving / issue resolution.
• A lean towards curiosity, out of the box thinking and innovative.
• Focus on people and active engagement in recruitment and retention.
• Build and Maintain Vendor Relationships.
• Knowledge of the following infrastructure Platforms and Systems based on domain of technical responsibility:
• Technical Fulfillment:
  • Functional knowledge of Hardware life cycle, procurement and fulfillment processes, Software, Asset and Inventory Management, vendor and contract management.
• End Point Technical Implementation:
  • Functional knowledge of Desktop OS and End Point installation and Management, client computing, device management, security and device moves, adds and changes, and lifecycle management, etc.

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