Director - Front Office & Enclave

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Director - Front Office & Enclave to join the resort's Front Office - Resort Tower team.

Responsibilities

• Manage the full scope of front office operations, from pre-arrival to post-departure, ensuring a flawless guest journey
• Develop and implement service standards and procedures aligned with luxury brand expectations
• Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations
• Utilize systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency
• Fulfill operational requirements of both Rooms and Gaming Departments
• Lead, train, and mentor front office staff, promoting a culture of service excellence and continuous improvement
• Implement performance management strategies and upsell programs with measurable KPIs
• Identify high-potential talent and support career development within the team
• Coordinate with Housekeeping, Security, VIP Services, Spa, F&B, and other departments to ensure cohesive service delivery
• Act as a liaison for enclave guests, ensuring their unique needs are met with discretion and precision
• Champion personalized guest interactions and ensure consistent delivery of Forbes 5-Star service standards
• Address guest feedback and service recovery with professionalism and urgency
• Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in Hospitality Management or related field
• Minimum 10 years of experience in luxury hospitality, with at least 5 years in a senior front office leadership role
• Proven track record of managing high-volume, high-touch guest operations
• Strong leadership and team development capabilities
• Excellent communication and interpersonal skills
• Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making
• Fluent in English; Arabic is considered a plus
• Professional demeanor and commitment to brand standards

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, and life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.