Director- Elite Banking

Director- Elite Banking - First Abu Dhabi Bank (FAB)

Director- Elite Banking role at First Abu Dhabi Bank (FAB).

• Customer Acquisition
  • Understand the client's requirements and assess, discuss and agree on a deal's desirability in coordination with products and related partners to ensure business requirements.
  • Develop account plans to follow up on identified business opportunities and provide regular updates related to pipeline and accounts development.
  • Provide inputs to the Unit Head on customer needs and market trends to enable product enhancement and cater to customer needs.
• Relationship Management
  • Build and maintain effective relationships with customers and manage accounts under the guidance of the Unit Head to ensure business continuity and informed decisions about financial services.
  • Act as main point of contact for all clients in the portfolio to ensure servicing and resolution of issues.
  • Develop strong working relationships with product partners to contribute to cross-selling opportunities.
  • Prepare and execute a call program to evaluate risks and maximise cross-sell opportunities in line with the portfolio and industry quality.
• Portfolio Management
  • Hold regular meetings with portfolio clients and maintain ongoing dialogue to discuss financial needs and introduce products/services to maximise revenues.
  • Stay up-to-date on all services/products used by customers and coordinate across bank departments to address issues.
  • Ensure regulatory, audit and compliance issues are in place and internal controls maintain high standards of operational efficiency and reduce losses.
• Internal Collaboration
  • Develop relationships and coordinate with other departments to meet client service expectations.
  • Engage with stakeholders including Operations, Technology, Branches, Legal and Risk to deliver the expected client experience.
• Self-Management Responsibilities
  • Define performance goals at the start of the year in discussion with the reporting manager and achieve them during the year.
  • Identify training and development requirements and ensure they are arranged and attended.
  • Strive to achieve high proficiency in the competencies and skills required for the role.
  • Keep abreast of professional developments and ongoing education for professional growth.

• Minimum of 5 years of relevant experience in retail customer relationship management
• Bachelor's Degree in Business Administration, Finance and Banking or a related major field of study
• SCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory)

• Not Applicable

• Full-time

• Finance and Sales

• Banking