Desktop Support Engineer - Hospitality

Intertec Systems is a leading IT services company headquartered in Dubai with operations across the Middle East and India. Established in 1991, Intertec specializes in Retail, Banking, Insurance, and Healthcare sectors.

This full time, mid level role is based in Dubai and focuses on providing technical support and troubleshooting services to end users. The ideal candidate has experience handling support requests and managing IT systems including Active Directory and Office 365.

• Provide desktop support and troubleshooting services to end users in the office and remotely as needed.
• Manage and monitor user accounts and system access through Active Directory to ensure secure operations.
• Install, configure, and update software applications, including Office 365, to support employee productivity.
• Handle IT helpdesk queries promptly and efficiently to minimize downtime and ensure user satisfaction.
• Document and track all support requests and resolutions to identify and address common issues.
• Collaborate with the IT team to facilitate smooth IT operations and ensure alignment with company objectives.
• Stay updated with industry trends and technology advancements to provide insights and proactive solutions.
• Assist in maintaining IT policies, procedures, and best practices within the organization.

• Proficiency in troubleshooting diverse hardware and software issues.
• Experience providing effective technical support and advice to end users.
• Strong familiarity with managing and administering Active Directory user accounts and permissions.
• Proven skills handling Office 365 applications.
• Ability to handle technical issues independently and escalation judiciously when necessary.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Commitment to maintain knowledge of emerging technologies relevant to desktop support and user services.

Skills: Troubleshooting, Technical Support, End User Support, Active Directory, Office 365, Hospitality.