Customer Support Specialist
Customer Support Specialist
- 1 Vacancy
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For Freelance
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Job Description
Role : Customer Support Specialist - Branches Location : Al Ain Role Purpose To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional im...
Role : Customer Support Specialist - Branches
Location : Al Ain
Role PurposeTo assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.
Key Accountabilities of the roleThese are the main responsibilities of this role
Responsibilities- Maintaining a high level of service attitude towards customers.
- Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos customer letters filing etc.
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
- Perform any other responsibilities entrusted by Branch management from time to time.
- Knowledge of ADIBs Retail & institutional Banking products & services
- Knowledge of ADIBs Operational Policies & Procedures
- Knowledge of UAE banking practices regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
This position is for UAE Nationals only.
Required ExperienceIC
Key Skills- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
Full Time
Experienceyears
Vacancy1
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Job Overview
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Location
Not Specified, United Arab Emirates
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Offered Salary
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Industry
Call Centre / CustomerService -
Date Posted
2 weeks ago