Customer Support Specialist

Who We Are:
At VMS (Velocity Merchant Services), we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service - fast, honest, and personal.

What We're Looking For:
We're hiring a bilingual (English/Spanish) Customer Service Agent who's friendly, focused, and dependable. Someone who takes pride in helping others and isn't afraid to hustle when it counts.

What You'll Do:

• Help our merchants with tech support, billing, product info, and updates
• Troubleshoot quickly and communicate clearly - by phone, email, or chat
• Provide top-notch service in both Spanish and English
• Upsell and educate customers on new services (hello, commissions )
• Keep things organized - log tickets, track follow-ups, and close the loop

The Details:
Schedule: Monday-Friday, 8:00 AM to 4:30 PM
No weekends. Ever.

We Offer:
$18-$20/hour (based on experience)
Paid Time Off + Paid Holidays
Health Insurance
401(k) Retirement Plan
Training & Growth Opportunities
Bonus + Commission Potential

What You Bring:

• Fluent in Spanish and English (read, write, and speak)
• Strong communication and problem-solving skills
• Tech-savvy and detail-oriented
• Positive attitude, dependable work ethic
• Customer service experience a plus - but we train the right person

Ready to apply? Join a company that values your voice, supports your growth, and treats customers like family.