Customer Success Manager (Data, AI, Infrastructure, Security or Apps)

We are seeking a highly skilled Customer Success Manager to join our dynamic commercial team. This role is pivotal in driving customer growth and retention through strategic account management, identifying expansion opportunities in cloud technologies, and ensuring exceptional customer success across our Data, AI, Infrastructure, Security, or Apps portfolios. As Microsoft Partner of the Year 2023, Elitmind has delivered over 500 Data & AI solutions across Europe and the Middle East. You'll manage strategic enterprise accounts, work directly with C-suite executives, and drive expansion initiatives that deliver measurable business value for industry leaders while contributing to our continued growth across international markets. Join us and become another ElitManiac!

• Managing assigned accounts, retaining customers and leading a matrix team to work for customer's success.
• Identification of customer needs in the area of new cloud technologies.
• Co-creating the strategy for the Commercial department.
• Collaboration with other departments of the company, especially Delivery & Technology team and New Business team.
• Close cooperation with technology partners such as Microsoft, Databricks, Snowflake, UiPath, GCP, etc.
• Active efforts and planning to acquire new projects and/or services within existing customers, building long-term relationships with customers and partners.
• Reporting to the Head of Commercial

• Experience in the area of Technology Sales or Presales, as CDO, CTO, Digital Advisor, Architect, Leader of technology/domains or other relevant role utilizing new cloud technologies: Data, AI, Infrastructure, Security, Apps is required.
• High skills in creating a solution vision tailored to customer needs.
• High personal culture, ability to work with management, directors, managers, and architects.
• Fluent in English (additional languages are a plus).
• Goal-oriented and strategic planning.
• Excellent communication skills and the ability to present arguments clearly and understandably.
• Ability to conduct meetings, workshops, and presentations.
• Willingness to travel, including internationally (Western Europe, Southern Europe, Middle East - Dubai) - you plan your schedule, but events may require it.

B2B Contract 23,000 - 34,000 PLN net monthly

Base compensation within this range reflects your customer success expertise, technology knowledge, and contribution to account growth.

• Remote or hybrid - your choice: Work from anywhere or combine remote with office time
• Always welcome in Warsaw: Modern office space available when you want collaborative environment
• Flexible working hours: Arrange your schedule to optimize productivity

• Unlimited access to Microsoft, Databricks, and Snowflake training platforms
• Support for professional certifications and conference attendance
• Direct access to cutting-edge technologies through our technology partnerships
• Private medical care or Multisport membership (your choice)
• Regular team events and company activities

• Comfortable and spacious office environment
• Direct mentorship from Microsoft MVPs and industry experts
• Opportunity to work on high-impact projects across multiple industries

FTE working on Data & Analytics projects

Microsoft and Databricks certifications

in CEE region with Advanced MS specialization in AI, ML and Infrastructure