Customer service

  • Job Reference: 1108700148-2
  • Date Posted: 8 September 2023
  • Recruiter: Bridge Recruitment UK Ltd
  • Location: Surrey
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Customer Service Operative

Location: Surrey

Salary: GBP23,672

Hours: Monday - Friday, 35 - 40 hours a week (various shift patterns)

Overview of the Customer Service Operative:

As part of this role you will be working within a team of skilled Customer Service Operatives covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Responsibilities of the Customer Service Operative:
Achieve exceptional standards of customer service and always deliver The Perfect Repair
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers timesheets
Monitor and action escalation reports
Support the gas department with administration tasks
Requirements of the Customer Service Operative:
Excellent communication skills at all levels (both written and verbal)
Previous experience in a customer service role
Exceptional customer service skills
Understanding delivery of best value and continuous improvement
Good organisational skills
Demonstrate initiative and a good work ethic
Openness to learning
Benefits of the Customer Service Operative:
Excellent benefits - to be discussed at interview stage.
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!