Customer Service Roles

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With headquarters located in Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

If you're seeking a position that will allow you to thrive professionally and develop your career in the aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which includes systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services, and Contact Centre.

• Step 1 - Apply: Submit your application and we'll then send you an email to confirm that we've received your application.
• Step 2 - Review: Our Recruitment Team will review your application.
• Step 3 - Video Interview and Assessment: If you're shortlisted for the role, we'll send you a link to our on demand, interactive and gamified video interview assessment via HireVue. This is the most critical part of the process and required if you want to progress to the next stage.
• Step 4 - Offer: If successful, we'll send you an offer of employment which will include the benefits package for your role.

Airport Services Agent (EK/dnata) & Marhaba Services Agent

As an Airport Service Agent, you will be responsible for delivering top notch customer service to our valued passengers during check in, boarding, and baggage handling. Your dedication to providing a high quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.

Contact Centre Agent

As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up to date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word, Excel, E mail)
• Willing to wear uniform (Front line customer facing roles)

• Proficiency in English and at least one of the following is a must have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
• Customer and sales focus to provide excellent service and close any sales opportunity.
• The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging based role.

Join us in Dubai and enjoy an attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.

Role Level: Entry Level
Work Type: Full Time
Country: United Arab Emirates
City: Dubai
Company Website:
Job Function: Others
Company Industry: Airlines and Aviation