Customer Service Representative Hertz Financial Services Rental & Leasing
Customer Service Representative Hertz Financial Services Rental & Leasing
- 1 Vacancy
- 9 Views
Offer Salary
$10,000.00 - $14,000.00 /monthly
For Freelance
No
Job Description
Customer Service Representative Hertz Financial Services Rental & Leasing Job Requisition ID: 173871 Overview Of The Role The Customer Service Representative is the face of the company, delivering exc...
Job Requisition ID: 173871
Overview Of The RoleThe Customer Service Representative is the face of the company, delivering exceptional service and managing rental transactions to ensure a seamless experience from pickup to return. The role is instrumental in driving sales, promoting additional products and services, and maximizing revenue opportunities. Success in this position is defined by high customer satisfaction and efficient service operations, contributing to overall business performance.
What You Will Do- Greet customers professionally and create a welcoming front office environment.
- Handle customer inquiries, complaints, and service requests efficiently and professionally.
- Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.
- Resolve issues quickly to ensure a high level of customer satisfaction.
- Support loyalty program enrollment and promote brand offers and campaigns.
- Process rental transactions accurately, including check ins, check outs, and returns.
- Verify customer credentials and ensure compliance with rental policies and procedures.
- Maintain accurate records in the rental management system.
- Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.
- Promote additional brand offers and campaigns to drive sales.
- Collaborate with operations and fleet teams to ensure vehicle availability and timely service.
- Maintain a clean and organized front office workspace.
- Adhere to operational standards and process flow between Operations, Brands & Rental.
- Strong customer relations and team building skills.
- Strong commercial acumen.
- Effective in setting priorities and scheduling activities.
- Excellent communication, problem solving, and analytical skills.
- University graduate.
- At least 2 year experience in the customer service industry.
- General understanding of the car rental industry.
- Fluent English; Arabic and other language skills are advantageous.
Entry level
Employment typeFull time
Job functionOther
IndustriesMotor Vehicle Manufacturing
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Job Overview
-
Location
Dubai, United Arab Emirates
-
Offered Salary
$10,000.00 - $14,000.00 /monthly
-
Industry
Banking & Financial Services -
Date Posted
2 weeks ago